Terms and conditions & Privacy Policy

PERSONAL TRAVEL INSURANCE

We do not include any kind of travel insurance. We recommend that you take out personal insurance for your travel with Pt. Sulawesi Adventures Tours & Travel, as soon as your booking is confirmed. We kindly request you to send us the information related to your insurance contract (name of the company, name of the contract, insurance policy number, telephone number) and to bring it along with you during the journey.

PASSPORT AND VISA

Pt. Sulawesi Adventures Tours & Travel  is no substitute for the individual responsibility of each participant. It is the responsibility of the customer to comply with the country regulation and formalities concerning health, customs and police at any moment during the journey. Under no circumstances should Pt. Sulawesi Adventures Tours & Travel  liability prevail over the individual responsibility of the customer, who must ensure to obtain any necessary travel documents before departure (passport, visa, health requirements…). Before departure, you should check with the authorities concerned (Embassy or Consulate) for the exact requirements for your chosen tour and date of travel. If you fail to do so, Pt. Sulawesi Adventures Tours & Travel  shall not be liable for any cost, loss or damage which you suffer.

All travelers to Indonesia must be in possession of a Passport that is valid for at least six (6) months from the date of arrival, and have proof (tickets) of onward or return passage. By Presidential Decree of 21 of 2016 dated on 2 March 2016 on Visa Free, replacing Presidential Regulation Number 104/2015 on Amendments to Presidential Regulation Number 69/2015 on Visa Free, Indonesia now provides special Short Stay Visa Free facilities for tourists who are nationals of a total 169 countries who wish to travel to Indonesia.

Tourist Visa Free Facilities are valid for 30 days, are non-extendable and cannot be transferred into any other type of of stay permit.

The visa exemption facility can be used for tourism, family visit, social visit, art and cultural, government duty, to deliver a speech or attend a seminar, international exhibition,meetings with head office or representative office in Indonesia, or transit.

The Indonesian Government extends Visa on Arrival (VoA) to nationals of 61 countries which can be obtained at designated entry airports and sea ports. Visa-on-Arrival are valid for 30 days and are extendable with another 30 days to be applied at Immigration offices in Indonesia. Visas cost US$35

Please note that starting 26January 2010, the 7-day Visa-on-Arrival has been discontinued.

Exception to this is the Special Economic Zone in the Riau Islands province, where the 7-day Visa on Arrival (VoA) can still be obtained at the seaports on the islands of Batam, Bintan -including Tanjung Pinang and Bandar Bentan Telani -  and Karimun. The7-Day VoA Visa fee is US$ 15.

Countries extended Visa-on-Arrival facility are:

1.     Algeria,

2.     Australia,

3.     Argentina,

4.     Austria,

5.     Bahrain,

6.     Belgium,

7.     Brazil,

8.     Bulgaria,

9.     Canada,

10.  Cyprus,

11.  Denmark,

12.  Egypt,

13.  Estonia,

14.  Fiji,

15.  Finland,

16.  France,

17.  Germany,

18.  Greece

19.  Hungary,

20.  Iceland,

21.  India,
22.  Iran,

23.  Ireland,

24.  Italy,

25.  Japan,

26.  Kuwait,

27.  Lao PDR,

28.  Latvia,

29.  Libya,

30.  Lithuania,

31.  Liechtenstein,

32.  Luxemburg,

33.  Malta,

34.  Maldives,

35.  Monaco,

36.  Mexico,

37.  New Zealand,

38.  The Netherlands,

39.  Norway,

40.  Oman,

41.  Panama,
42.  The People’s Republic of China,

43.  Poland,

44.  Portugal,

45.  Qatar,

46.  Rumania,

47.  Russia,

48.  South Africa,

49.  South Korea,

50.  Switzerland,

51.  Saudi Arabia,

52.  Spain,

53.  Suriname,

54.  Sweden,

55.  Slovakia,

56.  Slovenia,

57.  Taiwan,

58.  Tunisia.

59.  The United Arab Emirates,

60.  The United Kingdom,

61.  The United States of America.
More Information on imigration available at: http://www.imigrasi.go.id

VISA Application at Indonesia Embassies or Consulates

Visitors from other countries must apply for visa at Indonesia Embassies or Consulates in their home country. In addition,  visas cannot be replaced with any other immigration letters.The visa shall then be administered by  the Visa Officer in the presence of the applicant concerned.

You may find information on Indonesia embassies and consulates contact details at the Ministry of Foreign Affair website on the following direct link: http://www.kemlu.go.id/

If needed, Pt. Sulawesi Adventures Tours & Travel can ask the customer a copy of the Passport

PAYMENT

(i) Payment conditions

Following payment of the initial deposit, the remaining balance of all trip costs must be paid to Pt.Sulawesi Adventures Tours & Travel    at least 45 days prior to departure .  If full payment is not received at least 45 days prior to the trip start , Pt. Sulawesi Adventures Tours & Travel  has the right  for treating the booking as a cancellation and proceed to cancel any pending services.

If the booking is made 45 days or less from the trip start date, the full cost of the trip is required at the time of booking in order to secure the requested services.

(ii)Method of payment

Payment will be done by bank transfet or credit card.

CLIENT COMPLAINTS

If the Client has a complaint about any of the trip activities or other arrangements, the Client must bring it to the attention of Pt. Sulawesi Adventures Tours & Travel  i n a máximum of 48 hours. From the moment of the complaint you have máximum 48H to communicate Pt. Sulawesi Adventures Tours & Travel . After 48H we do nit accept complaints.

EXEMPTION OF RESPONSABILITY

Pt. Sulawesi Adventures Tours & Travel acts in the capacity of an agent with regards to legal conditions and when every reasonable precaution is applied, cannot be held responsible for any injury, illness, damage, loss, additional expenses, delays, or any other irregularity that may be caused by companies or individuals who provide transportation, accommodation, or any other services related to the completion of the trip. 

All Clients should assess their physical fitness prior to booking a trip to ensure that they meet the requirements for the activities that they will complete during their trip. If additional information about fitness requirements for specific activities is required for an accurate evaluation, it is the responsibility of the Client to request this information from Pt. Sulawesi Adventures Tours & Travel. Clients with existing medical conditions or other health problems should consult with their doctor about their ability to complete the scheduled activities prior to booking a trip. Pt. Sulawesi Adventures Tours & Travel does not permit unaccompanied minors (travelers under 18 years of age) to participate in a trip. Any travelers under age 18 must be accompanied by a parent, or a relative or another adult who will act as a guardian during the trip and who will be fully responsible for the minor. Pt. Sulawesi Adventures Tours & Travel reserves the right to decline a booking at their discretion.

The Client agrees to accept the authority and decisions of all Pt. Sulawesi Adventures Tours & Travel  staff, guides, and tour leaders during the trip. If it is determined that the behavior or health of the Client either before or during the trip may be an endangerment to themselves or to others or result in severe discomfort for other travelers, the Client may be excluded from all or part of the tour.

PRIVACY POLICY

PT. Sulawesi Adventures Tours & Travel  respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. This privacy statement discloses the privacy practices for this site, www.sulawesiadventures.com.

We will never give any information about you to others.

Personal data we collect
Our site uses forms in which you give us contact and personal information (such as your name, phone number, email address & travel preferences) so you can enquire about and book travel services, or request information and support. We use your customer information only when it will be important for us to contact you regarding your enquiries and bookings, our web site, and special offers we think you’ll find valuable.

In addition to information provided through forms on this website, our staff may also solicit further information to create your or your clients’ travel products and to facilitate travel to and from our destinations.

The range of information we may request is listed here, though may include additional information depending on the nature of the travel services requested:

- Name

- Email address

- Age and/or age range

- Country of Origin

- Nationality

- Country of Residence

- Travel date

- Duration of travel

- Phone number

- Address

- Passport numbers

- Scans, photocopies or photographs of various passport pages

- Payment details including business or personal banking information

- Travel preferences and interests

- Dietary restrictions or allergies

- Details of friends, group or family members if they are accompanying the main traveller, including names, ages, passport numbers, scanned images of passports and various preferences such as their dietary restrictions or allergies.

Uses of the personal data we request
The information we request is used to communicate with our clients and partners, and to plan and operate travel services on behalf of our clients, including but not limited to the following uses:

- Sending newsletters with personalised information

- Conducting surveys to measure and improve our performance

- Planning accurate travel and event itineraries

- Operating international travel services for our clients

- Facilitating payment for travel services rendered

- Maintaining ongoing business communications with partners and clients

Tracking
Our site uses cookies to gather information on online traffic. We use this information from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information.

Security
This site  has security measures in place to protect the loss, misuse and alteration of the information under our control.

This site also contains links to other sites. Pt. Sulawesi Adventures Tours & Travel is not responsible for the privacy practices or the content of such Web sites. 

Changing your communication preferences
As a customer of Pt. Sulawesi Adventures Tours & Travel, you may alter your customer information or opt-out of receiving communications from us at any time by contacting sales@sulawesiadventures.com.

Only If we have to
As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

Changes In our practices
If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation.

Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Pt. Sulwesi Adventures Tours & Travel to process personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by contacting sales@sulawesiadventures and requesting that we remove your consent. After checking on any inadvertent impact of consent withdrawal on existing or future travel planning services, we will act on your request immediately.

Contacting the web site managers
If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, you can contact: sales@sulawesiadventures.com